Refunds & Returns

At Vialyx, we stand behind the quality of every product we ship.

Return Policy

Due to our rigorous quality control standards and the fragile nature of our products, we cannot accept returns. In the rare occasion that your order arrives with missing, incorrect, or damaged items, please contact us at support@vialyx.com for assistance. Our customer support team is standing by to ensure that every customer is 100% satisfied with their product quality, support experience, and delivery.

Money Back Guarantee

If your order arrives damaged, incorrect, or with missing items and we are unable to resolve the issue with a replacement, we will issue a full refund. Our goal is your complete satisfaction — we stand behind every batch we ship.

Cancellations

Cancellations must be requested by email before the order has shipped. Once the order has shipped, you may not cancel your order. Please contact us at support@vialyx.com with any questions or concerns regarding your order. We will do our absolute best to assist you as quickly and satisfactorily as possible.

Have an Issue With Your Order?

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